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Information & Referral Services
Red Book & Other Services
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The Alcohol and Drug Information and Referral Service has been extended to Yukon. The territory's 30,000 residents now have the same access to 24-hour confidential assistance as British Columbians. The only different in the service is that Yukoners call a different number: toll-free 1 866 980-9099. (In BC, people call 1 800 663-1441 or 604 660-9382 from the Lower Mainland.) Our certified information and referral specialists provide crisis support, information on, and referrals to, alcohol and drug resources in Yukon, including detox and counselling services, as well as other general information relevant to callers' needs. This is the second of ISV's services to be extended to the territory. In August 2004, VictimLINK, BC's help line for victims of family and sexual violence and all other crimes, was extended to Yukon. The Alcohol and Drug Information Referral Service is ISV's oldest - and busiest - line. The service was established in 1989 at the request of the provincial government, and continues to be funded by the Province through the Emergency and Health Services Commission. In 2007-2008 staff responded to more than 36,000 enquries. The service for Yukoners is funded by the territory's health and social services ministry, which released a news release about the new service. If you have questions or concerns about your own or someone else's alcohol and drug use, contact the Alcohol and Drug Information and Referral Service at 1 866 980-9099 in Yukon, or submit a question to us via e-mail. Deaf and hard of hearing people can also contact us via TTY at 604 875-0885 or text 604 836-6381, but long distance charges will apply. (Although we're happy to respond to all enquiries, whether via e-mail, fax, text, or letter, we do recommend people telephone our I&R lines whenever possible. The two-way conversation between the caller and the I&R Specialist is an important part of the I&R process. It enables the I&R Specialist to ask questions and get a clear picture of the caller's needs. This, in turn, allows for the most appropriate referral/s to be given.)
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