The complainant will be given a time frame by which the complainant can expect a response from ISV. Although there is a commitment that the response will be in a timely manner, if a complaint is expected to take extra time to resolve, the complainant will be advised of this.

If the complainant is not satisfied with the response from the Privacy Officer, the complainant may approach the Board of Directors of ISV, via the President of the Board, in writing. If still not satisfied, the complainant may want to complain to the Office of the Information and Privacy Commissioner of British Columbia.

Complaint generated from the Office of the Information and Privacy Commissioner of British Columbia.
If a complaint is received by ISV from this Office, the above protocols will apply, and the complaint will be dealt with in as timely a manner as possible.