Training
BC211 offers professional development workshops and customized training. Standard workshops are usually held at BC211 in the spring and fall, but are also available year round at your location, should that be more convenient.
Standard Workshops |
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The Red Book |
The Red Book has been a primary resource for Lower Mainland human service providers since 1958. Take this hands on workshop to increase your ease and satisfaction using the directory. |
| Communication Skills | Learn about the communication skills that underlie our work and personal interactions. This workshop covers establishing rapport, assessing client need, active listening, effective questioning, and dealing with challenging clients. |
| Information and Referral Skills | All of us in the helping professions provide information and give referrals at some point in our work. This workshop covers the provision of effective I&R, professional standards related to I&R, specialized I&R skills, and meeting the needs of specific populations. |
| Advanced Communications Skills | Build on your basic communication skills by examining your listening habits and learning specific techniques for different situations. Topics covered include specific techniques to deal with difficult situations, enhancing workplace communication, healthy boundaries, dealing with stress, and finding inspiration in clients. |
Custom Training and Training Consultation Services |
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| BC211 (formerly Information Services Vancouver) can work with you to develop customized training to suit your organization's particular needs. In the past we have worked with agencies like the Red Cross, Problem Gambling Division and Settlement Workers in Schools to develop customized I&R training or to deliver workshops on such topics as family violence, sexual assault, alcohol and drug misuse, relevant systems of service, and assisting specific populations. | |
Fees |
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Standard workshops at ISV are $40 per person or $70 for two attendees. If you'd like to attend all four sessions, the cost is $130 per person, or $215 for two people. Add 5% GST for total amount. Add travel expenses for standard workshops at your office. Customized workshops are $75/hour, plus GST,travel and preparation expenses. |
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| For more information about training, contact us at 604-875-6431 or help@communityinfo.bc.ca | |
Data Consulting and Services
ISV offers a range of data consulting and services, tailored to your organizational requirements.
| Directory Production: | Consult withBC211 about the processes, requirements and production of your directory. |
| Information/Data Transfer | BC211 (formerly Information Services Vancouver) has worked with several agencies to arrange and manage the exchange of large quantities of data and to facilitate the smooth integration of new data into existing systems and databases. |
| Database Consulting | Looking at building or buying a database? Consult with ISV about the considerations involved before you decide on what will work best for your organization. |
| Specialized Data Lists | BC211 can provide your agency or business with lists of government, community or social service agencies for any geographic area in British Columbia. Whether you need mailing labels only, or want a full description of each agency, BC211 can build a list that meets your requirements. |
| For more information about Data Consulting and Services please contact Hugh Leschot at 604-875-6431 or hugh@communityinfo.bc.ca | |
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